This policy applies to fabric and textile products purchased through this website in Malaysia.

  1. Check Your Order

Please check your parcel as soon as it arrives to make sure the item, colour, size, quantity, and design are correct.

  1. Report Problems Within 7 Days

Any damaged, defective, incorrect, incomplete, or missing item should be reported within 7 calendar days from the delivery date.

  1. Items We Can Review

We may assist when:

  • the wrong item is received;

  • the item arrives damaged;

  • the item has a clear manufacturing defect;

  • part of the order is missing; or

  • the item is clearly different from the confirmed order.

  1. Change of Mind

We do not accept returns, refunds, or exchanges because of change of mind, personal preference, or accidental purchase.

  1. Size and Measurement

Please check the size chart and product measurements before ordering.

Returns or exchanges are not accepted when the selected size was ordered correctly but does not fit as expected.

  1. Colour Differences

Colours may appear slightly different because of lighting, photography, screen settings, fabric batches, or dye variations.

Small colour differences are not considered defects.

  1. Fabric Texture and Pattern

Minor differences in fabric texture, weave, print placement, pattern alignment, or stitching may occur between products.

These small variations are normal unless they significantly affect the item’s appearance or use.

  1. Clear Proof Is Required

Please provide:

  • your order number;

  • a short explanation of the issue;

  • clear photos or videos of the item;

  • photos of the packaging; and

  • a photo of the shipping label.

  1. Keep the Packaging

Please keep the original packaging, tags, labels, accessories, and included items until the request has been reviewed.

  1. Unboxing Video

An unboxing video is recommended for claims involving damaged, incorrect, incomplete, or missing items.

  1. Do Not Return Without Approval

Please contact us before sending an item back.

Returns sent without approval or return instructions may not be accepted.

  1. Return Condition

Approved return items must be:

  • unworn and unused;

  • unwashed;

  • unaltered;

  • free from stains, perfume, smoke, pet hair, or odour;

  • returned with original tags and packaging; and

  • in suitable condition for inspection.

  1. Washed or Altered Items

We cannot accept items that have been washed, worn, cut, sewn, resized, ironed incorrectly, dyed, repaired, or altered by the customer.

  1. Customer-Caused Damage

Refunds or replacements are not available for damage caused by improper washing, bleaching, high heat, incorrect ironing, rough handling, poor storage, or failure to follow care instructions.

  1. Sale and Promotional Items

Sale, clearance, promotional, and discounted items are not returnable or exchangeable unless they arrive damaged, defective, incorrect, or incomplete.

  1. Custom and Made-to-Order Items

Custom-sized, personalised, embroidered, printed, altered, or made-to-order fabric products cannot be returned because of change of mind or customer-provided mistakes.

A request may still be reviewed if the item does not match the approved details or contains a production error caused by us.

  1. Available Solutions

After review, we may offer:

  • replacement;

  • exchange;

  • delivery of a missing item;

  • partial refund;

  • full refund; or

  • store credit.

The solution will depend on the issue, available evidence, item condition, and stock availability.

  1. Refunds, Cancellations, and Malaysian Law

Approved refunds will normally be returned through the original payment method. Processing time may vary depending on the bank or payment provider.

Orders may only be cancelled before processing, cutting, printing, sewing, packing, or shipment begins.

This policy is subject to applicable Malaysian consumer laws, and any rights provided by law will continue to apply.