This Shipping Policy explains how orders placed through this website are processed, shipped, and delivered. By placing an order through this website, you agree to this Shipping Policy together with the Terms and Conditions and all other applicable policies published on this website.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, weekends, public holidays, payment verification, and operational requirements.

Orders are not normally processed, shipped, or delivered on weekends or public holidays unless otherwise stated on this website.

We reserve the right to delay, hold, reject, or cancel an order where reasonably necessary, including in cases involving inaccurate or incomplete information, payment issues, stock issues, suspected fraud, delivery restrictions, or other operational concerns.

2. Shipping Coverage

Shipping services are available to valid delivery addresses within Malaysia.

Delivery availability may vary depending on the destination and the coverage provided by our appointed courier or logistics providers.

Certain locations may be excluded or subject to additional conditions due to remote-area restrictions, limited courier coverage, security restrictions, regulatory requirements, or operational limitations.

3. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their size, weight, quantity, nature, regulatory requirements, handling requirements, courier limitations, or destination coverage.

We reserve the right to decline shipment of any product to a particular location where delivery is unavailable, restricted, impractical, or prohibited.

4. Shipping Charges

Applicable shipping fees will be displayed during checkout or otherwise stated on this website before the order is confirmed.

Shipping charges may vary depending on:

  • delivery location;

  • parcel weight and dimensions;

  • item quantity;

  • courier rates;

  • remote-area surcharges;

  • promotional offers; and

  • special handling or packaging requirements.

Any additional delivery charges resulting from inaccurate information, failed delivery attempts, address changes, or other circumstances caused by the customer may be charged separately.

5. Delivery Timeframes

Any delivery timeframe displayed or communicated through this website is an estimate provided for general reference only and is not a guaranteed delivery date.

Actual delivery times may vary depending on courier performance, delivery destination, weather conditions, weekends, public holidays, festive periods, remote-area access, failed delivery attempts, stock availability, operational disruptions, or circumstances beyond our reasonable control.

Any delivery date or estimated timeframe shall not be treated as a strict guarantee unless expressly stated otherwise in writing.

6. Delivery Address and Contact Information

Customers are responsible for providing a complete, accurate, current, and deliverable address within Malaysia when placing an order.

Customers must also provide an accurate contact number, recipient name, postcode, state, and any other information reasonably required to complete delivery.

We are not responsible for any delivery failure, delay, loss, return, or additional charge resulting from incorrect, incomplete, outdated, or undeliverable information provided by the customer.

Once an order has been processed or shipped, changes to the delivery address may not be possible.

If a parcel is delayed, returned, or considered undeliverable because of incorrect or incomplete information, redelivery may be subject to additional shipping, handling, or administrative charges.

7. Courier and Logistics Providers

Orders may be shipped using third-party courier or logistics providers selected according to destination coverage, parcel requirements, availability, cost, and operational needs.

Delivery is subject to the courier’s own procedures, schedules, service terms, and policies. These may include:

  • delivery-attempt limits;

  • signature requirements;

  • identity verification;

  • safe-drop procedures;

  • parcel-locker delivery;

  • guardhouse or reception delivery;

  • self-collection arrangements; and

  • restrictions on redirection or address changes.

We do not guarantee that a particular courier will be used for any order.

8. Delivery Attempts

Customers must ensure that the recipient can be contacted and that reasonable arrangements are available for the parcel to be received.

If delivery cannot be completed after the courier’s permitted delivery attempts, the parcel may be held for collection, returned to the sender, redirected where available, or otherwise handled according to the courier’s procedures.

Any additional shipping, storage, handling, administrative, or redelivery costs resulting from failed delivery attempts may be charged to the customer where applicable.

9. Order Tracking

Where tracking is available, tracking details may be provided after the order has been packed, collected, or shipped.

Tracking information is supplied through the relevant courier’s system. Tracking updates may be delayed, incomplete, inaccurate, or unavailable from time to time.

We do not guarantee that tracking information will always be available or updated in real time.

10. Shipping and Delivery Delays

Shipping or delivery delays may occur for reasons beyond our reasonable control, including but not limited to:

  • courier disruptions;

  • severe weather or natural events;

  • traffic or transportation disruptions;

  • public holidays and festive periods;

  • remote or restricted delivery areas;

  • incorrect or incomplete delivery information;

  • failed delivery attempts;

  • stock shortages;

  • system or technology interruptions;

  • regulatory or government action; and

  • force majeure events.

To the extent permitted by applicable law, we shall not be liable for delays caused by such circumstances.

11. Risk and Completion of Delivery

Risk of loss or damage to the goods will generally pass to the customer when the order has been delivered to the delivery address stated in the order, unless otherwise required by applicable Malaysian law.

Delivery may be treated as completed when the parcel is:

  • received by the named recipient;

  • accepted by another person present at the delivery location;

  • delivered to a receptionist, management office, security guard, or guardhouse;

  • placed in a mailbox or parcel locker;

  • left in a safe place in accordance with the courier’s procedures or the customer’s instructions; or

  • otherwise marked as delivered by the courier in accordance with its delivery procedures.

Customers are encouraged to ensure that someone is available to receive the parcel where necessary.

12. Missing, Lost, or Damaged Parcels

Customers should notify us as soon as reasonably possible if a parcel is missing, believed to be lost, delivered in a damaged condition, or not received by the estimated delivery date.

The customer may be required to provide supporting information, including the order number, photographs, videos, packaging images, delivery records, courier tracking information, or other evidence reasonably required for investigation.

Claims may be subject to the courier’s investigation procedures, evidence requirements, reporting deadlines, and claim limitations.

Any replacement, refund, credit, or other resolution will be subject to the outcome of the investigation, applicable law, stock availability, courier findings, and the relevant return, refund, or replacement policy.

Submission of a claim does not guarantee that the claim, refund, or replacement will be approved.

13. Partial Shipments

Where an order contains multiple items, we reserve the right to ship the items separately based on stock availability, warehouse location, parcel requirements, operational convenience, or product readiness.

Separate shipments may arrive in different parcels and on different dates.

Where partial shipment is used, tracking details may be provided separately for each parcel where available.

14. Failed Delivery and Returned Parcels

A parcel may be returned due to:

  • failed delivery attempts;

  • refusal to accept delivery;

  • failure to collect the parcel;

  • an incorrect or incomplete address;

  • an inaccessible delivery location;

  • an invalid contact number; or

  • an inability to contact the recipient.

Where a parcel is returned, we reserve the right to:

  • charge additional shipping, handling, return, or administrative fees for redelivery;

  • require the customer to confirm or correct the delivery information;

  • cancel the order and deduct any applicable costs from the refund; or

  • withhold any refund until the returned parcel has been received and inspected.

Original shipping charges and costs already incurred may be non-refundable unless otherwise required by Malaysian law.

15. Incorrect or Incomplete Orders

If the item received is incorrect, incomplete, or does not match the confirmed order, the customer should notify us within a reasonable period after delivery.

The customer may be required to provide photographs, videos, packaging details, order information, or other evidence reasonably required to review the issue.

Any replacement, exchange, refund, store credit, or other resolution will be subject to review, stock availability, applicable law, and the relevant return or refund policy.

16. Changes to This Shipping Policy

We may amend, revise, update, or replace this Shipping Policy at any time by publishing the revised version on this website.

The updated Shipping Policy will apply from the date it is published unless otherwise stated.

Continued use of this website or placement of orders after an updated version has been published constitutes acceptance of the revised Shipping Policy.

17. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to this Shipping Policy shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

18. Severability

If any provision of this Shipping Policy is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the minimum extent necessary.

The remaining provisions shall continue to remain valid and enforceable.